The purpose of this scheme is to allow residents and their carers to contact clinicians at the Digital Health Centre to have consultations on health conditions as they arise, allowing the person to be treated remotely where this is clinically appropriate. Initially the focus of the work relates to intervening at a point of perceived crisis but can be developed to avoid in some instances, where clinically appropriate, to reduce the need for residents in care homes to attend hospital where this could be delivered through a digital interaction.
It is acknowledged that interventions from neighbourhoods will be closely linked with digital health in care homes and therefore clinical pathways will be co-designed with localities.
This would mean, for example, that a patient with Parkinson’s disease living in a residential home will be able to access clinical advice and support through secure video conferencing at any time of the day or night, so in the event of a fall, an experienced nurse in the Digital Health Centre would be able to assess the patient using the video link and after consultation with the patient or staff access records and make an informed decision around a safe plan to allow them to be cared for in their familiar surroundings, rather than transferring them to A&E if unnecessary.
In addition, the enhanced care model provides links to social care to complete a falls prevention assessment of the layout of the patient’s room, and a multidisciplinary team including carers, nurses, therapists, social care and the voluntary sector work in partnership to deliver care and support, promoting independence and improving quality of life.
What are the benefits to residents?
- Treatment in their place of residence
- Professional safe up to date care
- Face to face conversations
- Offers reassurance to patient as we are able to see the problem
- Reduces waiting for the GP visit
- Accelerates other community services and wrap around care
- Gives relatives time to ask questions and speak with trained staff
- Follow up service
- Free at the point of access
What are the benefits to care staff
- Immediate advice and guidance
- Saves time from waiting on the phone to contact GP and other health care services
- Reduces the need for staff to attend hospital with patients if patient able to remain at home
- Call back service check how patients are doing
- Ability to call back as many times as required should the situation change
- Simple to use equipment
- Training and development of staff
- No additional costs to the home
Operational hours and contact details
Operational hours are Monday to Friday from 8am to 10pm, Saturday and Sunday from 8am to 6pm - this will be extended in the near future to 10pm.
The contact numbers for the centre are 0161-922-4459 | 0161-922-4460 | 0161-922-4257
Useful information for care home and care home with nursing managers
Digital Health - What is Delirium
Head injury advice for carers
Head injury clinical advice
Project statement digital health
Samsung tablet user guide 28032017