Patient Online

Wouldn’t it be great if you could look at your GP records online? Well, you can! 

You can also book and cancel appointments at your GP surgery, order repeat prescriptions online and see some of the information in your GP online records, including your medications and allergies.  

In the next year, you will be able to see even more including illnesses, immunisations and test results.  



Just like online banking, you can look at your GP records on a computer, a tablet or a smartphone and: 

Book and cancel appointments with your doctor or nurse online 

Your surgery will choose which appointments can be booked online.  

Order repeat prescriptions online  

This could save you money and time as you won’t need to go to your surgery to order repeat prescriptions. 

Look at part of your GP records online

You can look at your records whenever you want, even from home, and find answers to questions you may have without ringing your doctor.  Online services are free to use and are just another way of getting in touch with your surgery. You can still ring them or go to your surgery in person like you do now.  Anyone can benefit from using online services  A lot of people can benefit from using online services.

“Because I can look at my records online, I have all the information I need, anywhere in the world all the time. I have several long term conditions and so, I can share the information with other health professionals to keep me safe.”  Ingrid – Thornley House Medical Centre 

Your surgery wants to protect your records from people who are not allowed to see them so some identification will be required to check who you are . 

To sign-up for online services you need to:  

  • Tell your GP surgery you would like to start using online services         
  • Your surgery will give you a short form to fill in and sign to make sure you agree
  • Your surgery will check you are who you say you are. They will check your photo ID and proof of address, for example, a passport or driving licence and a bank statement or council tax statement. If you do not have any ID and are well known to your surgery, a member of staff may be able to say who you are     
  • Your surgery will then give you a letter with your special username and password   
  • Your surgery will tell you about the website where you can log in and start using online services     
Patient Guides

Getting started online

Giving another person access to your GP online services

Give employed carers access to your GP online services

GP online services for carers including young carers

Protecting your GP online records

What you need to know about GP online records

Young people's access to GP online services

Your GP record